Process Mapping Workshop
Participants will learn how to create process maps that can translate into workable solutions for all areas of business. This course includes:
- Understanding processes and procedures
- Creating Process Maps for your business functions
- Gathering information during employee interviews
- How to determining potential areas of improvement within your organization
BPI Workshop
This course ties it all together. This course teaches:
- How to create process maps for your organization
- How to build operating procedures from process maps
- How to establish Full-Time Equivalent hours for tasks
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How to develop a continuous improvement plan
SOP Workshop
Without a foundation, you cannot build and expand. Learn how to create Standard Operating Procedures that solidify your organizations expectations. Learn how to translate SOPs into training materials for new employees, job-sharing and veteran staff alike.
Retail Loss Prevention
This course focuses on both internal and external theft. Topics include:
- Investigation
- Data Analysis
- Organization Controls
- Shrink controls
- Merchandise Flow
- Compliance
Open Enrollment
For small businesses that need help presenting their benefits packages to employees, this course will not only give pointers on what information should be included, participants will receive a template to create their own customized benefits presentation.
Diversity and Harassment
This course covers a variety of topics encompassing both diversity and harassment:
- Conflict Resolution
- Respect for coworkers
- Workplace Harassment
- Disabilities
- Gender
- Intercultural Communication
- International awareness
HIPAA
Understand the requirements for complying with government regulations including:
- What is HIPAA and HITECH
- Provisions and Safeguards
- Non=compliance
- Penalties
- How your Business Complies
- How to Protect PHI
- How to Report Violations
Service - Understanding People
This course is designed for businesses whose success depends on a strong customer service presence by identifying individuals strengths and understanding customer's needs.